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Privacy Policy

Effective Date: January 25, 2025 | Last Updated: January 25, 2025

Siteguard Pty Ltd ("Siteguard", "we", "us", or "our") operates the Siteguard Foreman mobile application and web platform (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Account Information

When you create an account or log in, we collect:

• Email address
• Password (stored securely using industry-standard encryption)
• Name and company/organization name

1.2 Camera and Site Data

When you use the App to monitor cameras, we collect and process:

• Camera snapshots and images from your connected surveillance cameras
• Camera configuration and status information
• Site and location identifiers associated with your cameras

1.3 Device Information

We automatically collect certain device information, including:

• Device type and model
• Operating system version
• Unique device identifiers
• Push notification tokens

1.4 Usage Data

We collect information about how you use the App:

• Features accessed and actions taken
• Timestamps of activity
• Notification interaction history

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the App's functionality
• Authenticate your identity and secure your account
• Display live camera feeds and historical images
• Send push notifications for camera alerts and events
• Improve and optimize the App's performance
• Respond to customer support requests
• Comply with legal obligations

3. Data Storage and Security

3.1 Storage

• Your account credentials are stored securely on our servers located in Australia
• Authentication tokens are stored locally on your device using secure storage (iOS Keychain / Android Keystore)
• Camera images are processed in real-time and cached temporarily on your device

3.2 Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure token-based authentication (JWT)
• Regular security assessments

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share data with third-party service providers who assist in operating the App, including:

• Cloud hosting providers
• Push notification services (Apple Push Notification Service, Firebase Cloud Messaging)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

5.1 Access and Correction

You may access and update your account information through the App's Settings screen.

5.2 Push Notifications

You can enable or disable push notifications in the App settings or through your device's system settings.

5.3 Account Deletion

You may request deletion of your account and associated data by contacting us at helpdesk@siteguard.net.au.

5.4 Australian Privacy Rights

If you are located in Australia, you have rights under the Privacy Act 1988 (Cth), including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to make a complaint about our handling of your information

6. Children's Privacy

The App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: